At A2Z Chauffeurs, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

Who We Are

A2Z Chauffeurs is a Cardiff-based executive transport service offering airport transfers, corporate travel, and long-distance journeys across the UK. We operate a modern fleet of 4 to 7 seater vehicles and are committed to professional, punctual, and safe travel experiences.

Contact Details
Phone: +44 794 440 2288
Email: a2zchauffeurs@gmail.com

What Information We Collect

When you use our services or contact us through our website, we may collect the following information:

• Your name
• Email address
• Phone number
• Pickup and drop-off locations
• Booking details such as dates, times, and vehicle preferences
• Any additional information you choose to provide (e.g. special requests)

We do not store or collect sensitive payment information on our website. All payments are handled securely by trusted third-party providers.

How We Use Your Information

We use your information to:

• Manage and confirm your bookings
• Respond to enquiries or special requests
• Communicate important updates about your journey
• Improve our website and customer service
• Fulfil legal or administrative obligations

We will never sell your data or use it for purposes unrelated to your booking or experience with us.

Lawful Basis for Processing

We process your data under the following legal grounds:

• To fulfil a contract (e.g. completing your booking)
• With your consent (e.g. marketing communications)
• When it is in our legitimate interest (e.g. improving our services)
• To meet legal or regulatory requirements

Data Security and Retention

We take appropriate technical and organisational measures to secure your data from unauthorised access or misuse. Your data is stored only as long as necessary to deliver our services or comply with legal obligations.

Cookies and Analytics

Our website may use cookies to enhance your browsing experience and track performance through tools like Google Analytics. Cookies collect anonymous data and do not identify you personally.

You can manage or disable cookies through your browser settings.

Sharing Your Data

We may share your data with trusted third parties only when necessary — for example, with professional drivers or payment processors. These partners are contractually obligated to protect your data.

We do not sell or share your data for marketing purposes.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request that we correct or update your information
• Ask for your data to be deleted or restricted
• Object to the way we use your data
• Withdraw your consent at any time
• File a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at a2zchauffeurs@gmail.com.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

We recommend reviewing this policy occasionally to stay informed on how we protect your data.

Contact

If you have any questions about this Privacy Policy or how your personal data is used, feel free to contact us:

A2Z Chauffeurs
Phone: +44 794 440 2288
Email: a2zchauffeurs@gmail.com